Disappointed. Vet Amy added an item to the bill which was worth nearly a couple hundred dollars and which I knew from speaking with someone on the phone earlier had not happened. I would like to give her the benefit of the doubt that it was a genuine error and not deliberate but had I not already known it didn't happen I would have been seriously overcharged. Also, they kept the dog there for 5 hours, even though she was finished when I called after 2 hours. I didn't receive a satisfactory explanation for this, only that Amy was too busy to speak to me. I offered to come in and pay the bill and take the dog home as she would feel more comfortable at home, and would pop back to speak to Amy when she wasn't so busy but they refused. It put a lot of unnecessary stress on an old dog. Unfortunately my experience here was very disappointing.
Lovely friendly staff and grate pet care
Very friendly, will look after your pet as if its their own.
A extremely reliable and trustworthy team here. We take both our dogs here and have done for a few years now they get everything from nail clipping to weight management and also had one de sexed here. One of our dogs had a really bad ear infection and Scott was all over he tried everything possible from swabbing to drops to flushing and finally putting him under to clean it out as it developed to a super bug and touching wood his ear is clear to this day. We only go on days Scott is there. Receptionist is fantastic as well. Variety of dry dog food available as well as Nexgard products.
Being charged over $50 for ear drops that sell for $18.90 elsewhere leaves a bad taste. Happy to pay a bit more to support local but starting think I'm a fool.
Pine Mountain Veterinary is an Australian Veterinary Care based in Fernvale, Queensland. Pine Mountain Veterinary is located at 24 Fernvale Rd, Brassall QLD 4305, Australia.
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